Shipping & FAQs
FAQs
How long will my order take to ship?
For in stock products, we try to ship out within 1-3 days, with plants typically shipping on Monday or Tuesday. For made to order pieces, please refer to the product listing. These typically take a week, but could be longer depending on the item or finish.
Do you offer rush shipping on goods?
We offer both Priority Mail and Express Mail. If you have an urgent need for something overnight, just contact us and we will let you know if we can ship it out faster via UPS, etc. There would be an upcharge for this shipping service based on the current UPS rates.
Can you make me something truly custom that I do not see on your website?
Absolutely! We are always working on new ideas and would enjoy working with you to help make your idea a reality!
What if my plant arrives in "not so perfect" condition?
t is very normal for plants to go through stress when being shipped across the country - just think about how you feel after a 4+ hour flight! While some leaf damage and a couple dropped leaves is normal, a completely DOA plant is not. We definitely want to make it right if you plant is in very rough shape, so please send us photos of the plant and packaging within 24 hours of delivery.
Do you offer local delivery?
Yes we do! Please see our shipping details for more information.
Shipping
We typically ship via US Priority Mail, as we find this is the fastest and safest way to get your products delivered.
For larger pieces, we will sometimes ship UPS, but will note that in the product listing.
We cannot ship plants to the following states due to very strict regulations. We hope to be able to in the future, and will update our site and listings when we can. If you live in any of these states, we have many listings that do not include plants, and are happy to create custom products if you see something you would like!
States with restrictions: CA, HI, AK, FL
Shipping Prices:
These all differ by size of box and weight of item. Please refer to the individual product listing for details.
Local Delivery
All produce, fresh herbs and fresh cut flowers are local delivery only.
WRF Merchandise is only available to ship.
All other products can be ordered to ship or can be delivered locally.
We deliver locally to the following towns:
- Oxford
- Southbury
- Woodbury
- South Britain
- Seymour
- Middlebury
- Beacon Falls
- Bethany