Refund policy
Online Purchase Return Policy
Returns are accepted within 30 days of the purchase date at the sole discretion of Wild Raven Farm.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will refund your purchase minus the shipping cost.
To start a return, you can contact us at wildravenfarm@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wildravenfarm@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for digital download items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wildravenfarm@gmail.com.
Recalls & Complaints
We take all product recalls and customer complaints very seriously, as they are essential to maintaining the safety, quality, and trust our customers expect. Every concern is carefully reviewed and addressed in a timely and thorough manner, with appropriate corrective actions taken when necessary. For more information about our recall and complaint procedures, please visit https://www.wildravenfarm.com/pages/recalls-complaints