We always recommend consulting with your healthcare practitioner about the use of herbal supplements while taking prescription medications. Some herbs can cause interactions some medications.

We always recommend consulting with your healthcare practitioner about the use of herbal supplements while pregnant or breastfeeding. If you have any specific product questions, please reach out - we are happy to help!

Herbal remedies are not like typical pharmaceuticals. Some herbs will have a quick effect (ex. peppermint for nausea) but others may take a few weeks to really start making a noticeable impact. Don't get discouraged if something doesn't work immediately. If you have any questions, please reach out and we are happy to help!

While our farm is not certified organic (yet), we grow using completely natural, organic methods that go beyond what is required for organic certification.

Any products we cannot grow or product ourselves are sourced from other all-natural and/or organic farms.

Yes! All of our products are vegan and cruelty-free!

Email us at wildravenfarm@gmail.com. We will do our best to get back to you as soon as possible!

Email us at wildravenfarm@gmail.com with your issue and photo evidence if applicable. Any order issues must be reported to us within 15 days of delivery based on tracking.

Yes, orders may be canceled prior to shipment. Once an order has been shipped, it cannot be canceled. Please contact us if you need to cancel an order at wildravenfarm@gmail.com.

In-person workshop purchases can be canceled up to 24 hours prior to the event.

We cannot offer cancellations or refunds on digital goods due to the nature of these products.

If you have any questions, please reach out to us at wildravenfarm@gmail.com

Yes! If you setup a login on our website, you can access all your order details there. You can also click the link in your order confirmation to be taken directly to your order details.

All in stock products will ship out within 2-3 business days.

Live plants will always be shipped on only Mondays or Tuesdays to try and avoid extra days in transit.

For made-to-order products (ex. jewelry), please see lead time details on the individual product pages.

Yes, expedited shipping methods are available at checkout. Please note that we still need 2-3 days to prepare and pack your order before shipping, although we will try to ship rush orders out earlier than that if possible.

Yes, We offer free shipping for US domestic orders over $100.*

*Order subtotal must be above $100 after any discount codes are applied.

We fulfill orders in the order in which they are received during regular business hours (Monday-Friday. Typical prep and pack time is 1-3 business days before an order is shipped for in stock items. During peak holiday seasons, fulfillment time may take up to 5-7 business days. We will try to put a notification on our homepage during these busy times.

Fulfillment time is not included in shipping time.

Please see lead time on made-to-order product pages as these will not usually ship within these same windows.

Orders typically ship 1-3 business days after the order has been placed, and shipping time is calculated once the shipping carrier has received the package from us. Once an order has left our facility and is in the hands of the carrier and they have full control over its whereabouts and delivery.

For most shipping methods, shipping times are not a guaranteed service and unforeseen delays can happen. We cannot offer any refunds on delayed shipments once in the hands of the carrier. If you have any questions regarding your shipping method, please visit the carrier's website.

We typically ship via USPS, as we find this is the fastest and safest way to get your products delivered.

For larger pieces, we will sometimes ship UPS.

​We cannot ship live plants to the following states due to very strict regulations. We hope to be able to in the future, and will update our site and listings when we can. If you live in any of these states, we have many listings that do not include plants, and are happy to create custom products if you see something you would like! States with restrictions: CA, HI, AK, FL

Our farm is not open to the public and therefore we do not offer order pickup.

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. Product must be returned to us within 30 days of receipt to qualify for a refund. Open/used products cannot be returned.

Please email at wildravenfarm@gmail.com us for a return authorization number before sending any product back with details for the return including your name, order number and the reason for your return. We cannot issue a refund for a return without prior authorization.

Returns can be shipped to: 
Wild Raven Farm
PO Box 4
Beacon Falls, CT 06403

Once your return reaches us, it may take a couple days for the refund to be processed.

Your satisfaction with our products is our priority! If you're not happy with something, please contact us at wildravenfarm@gmail.com with some details on the issue within 30 days of receiving your order. We will work with you on the return and refund once we have more details.

Please email us at wildravenfarm@gmail.com to file a claim for the damaged item. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the shopping carrier. Please include photos of: all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. We must be notified within 30 days of delivery to issue a refund or replacement.

Our in store purchase return policy will follow the store's policy. Please contact the store that you purchased the item from for details. No store returns can be handled directly with us.

If you have any questions or concerns, please contact us at wildravenfarm@gmail.com.

We take all product recalls and customer complaints very seriously, as they are essential to maintaining the safety, quality, and trust our customers expect. Every concern is carefully reviewed and addressed in a timely and thorough manner, with appropriate corrective actions taken when necessary. For more information about our recall and complaint procedures, please visit https://www.wildravenfarm.com/pages/recalls-complaints 

Yes! Please visit our wholesale page HERE